Job Description

Kaitātari Taupaepae Ratonga: Service Desk Analyst

Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.

If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.

This role is strictly Wellington based due to the in-person requirement of the position.

He angitūtanga: About the Role

Reporting to the Manager Operations, this role is one of two Service Desk Analysts who support internal TEC team members by providing first level technical support, sharing information, and providing training. This is a permanent, full-time position, 37.5 hours per week based in TEC's modern office space at 44 The Terrace, Wellington.

• Identifying and troubleshooting IT related problems/requests
• Providing TEC staff with support and advice concerning IT related issues
• Providing technical assistance as the go-to for any support related to our computer systems, hardware, and software.

He kōrero mōu: What we are looking for:

We are looking for someone who is keen to take ownership of identifying, troubleshooting and resolving IT related incidents/requests and protect the desktop environment via monthly patching compliance.

You bring the following:

• At least 1 years' experience in a service desk and support environment is required
• Experience in the support of web-based business applications (1-year required)
• Good technical experience in the Windows Desktop, Microsoft Office Suite (1-year required)
• Evidence of a customer focused attitude with excellent communication skills
• An ability to filter and prioritise tasks using your time management skills and knowledge.
• An ability to convey complicated processes in an easy manner to help customers understand technical concepts easily.

Ngā āhuatanga kei a mātou: What's in it for you

• Up to three additional (TEC Days) leave days
• A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.
• A motivated and supportive manager, keen to make the most of your skill set
• Reduced premiums through our Health Insurance Group Scheme
• A focus on Career development and internal opportunities

The salary range for this position starts from $59,233 up to $69,686 depending on demonstrable skills and experience.

Me pēhea te tuku tono: How to Apply

To view the job description and/or apply for the role, please click ‘Apply For This Job' or visit the TEC Careers Portal.

If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application.

The closing date for this role is 11:59pm Monday 16 June 2025. For more information or if you have any questions, please contact hr@tec.govt.nz.

Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.

Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.