Job Description

Why work for us? At the TEC, you'll be part of a team committed to shaping a dynamic tertiary education system that delivers lifelong learning and supports strong outcomes for learners, whānau, communities, and employers. You'll join an organisation guided by public service values, united by a spirit of service, and dedicated to deepening partnerships with Māori in line with Te Tiriti o Waitangi. You'll work alongside enthusiastic, high-performing colleagues in a supportive environment that values collaboration, cultural capability, and continuous learning. Here, your expertise will help influence system change, strengthen relationships across Aotearoa/New Zealand, and contribute to better futures for all learners.

We have the opportunity for a Training Advisor to join the TEC. The purpose of this role is to responsible for training both new and existing Customer Contact Team (CCT) members to support service excellence for our customers through specialised and targeted team training sessions. The Training Lead creates (write), designs, and delivers training to the CCT. In some cases, this role may be required to be involved in developing, designing, and facilitating organisational wide training delivery. 

He angitūtanga: What will you be doing?

The role will involve a combination of coordinating and the scheduling of training along with, creating, designing, and leading training for the CCT team. It will focus on:

·         Training/learning material creation: Supporting and leading the creation and design of learner centred training, based on adult learning, e learning modules, teaching, and facilitation principles for the CCT.

·         Supporting the writing and leading the preparation of the training needs analysis, training modules, and training resources  

·         Training facilitation:  Managing the training Calendar and delivering training aligned with TEC strategy and business needs. Meeting training plan service targets set in conjunction with the Team Manager Relationship Support 

·         Training coordination: Reviewing, updating, and preparing resources for training sessions; Scheduling and booking of resources (room, speakers, staff); co-ordinating and recording attendance, training evaluation, lessons learned and supporting continuous improvement of training programs, induction, roadshow, and resources. 

He kōrero mōu: What will you bring to the role? 

·       Proven experience in designing and developing training programmes and collateral - training modules, learner handbooks, learner resources, learning outline for leaders.

·       Proven experience in group training facilitation - face to face, group, remotely.

·       Experience in project managing the overlay of customer centric lens across the training framework for the new incoming projects and processes. 

·       Experienced at classroom, remote and online training, coaching, and mentoring. 

·       Proven knowledge of adult learning principals, contemporary practices, training theory, course development methodologies and models and blended learning solutions.

·       Proven experience using e-learning authoring tools is highly desirable.

Ngā āhuatanga kei a mātou: What will you get in return?

·       Three additional (TEC Days) leave days

·       A range of benefits including flexible/hybrid working (This role is based in our Wellington office. Please note that we are unable to consider applicants based in other locations).

·       Recruitment remuneration range: $86k to $102k depending on skills and experience.

·       Recognition of prior service in the Public Sector

Me pēhea te tuku tono: How to Apply 

To view the role description and/or apply for this role, please click Apply for This Job, or visit the TEC Careers Portal. We request both a tailored cover letter and CV. 

The closing date for this role is, 5:00pm Friday 24 April 2026. For more information or if you have any questions, please contact hr@tec.govt.nz.

Applicants must have NZ citizenship or permanent residency to be considered for this vacancy. If you hold a permanent residency visa, please provide a copy with your application. 

Prior to the Tertiary Education Commission confirming any offer of employment, we will conduct pre-employment checks including criminal conviction history and reference checking as a minimum.