Job Description

Fixed Term or Secondment to June 2027

•  Join the Te Amorangi Mātauranga Matua Learner & Investment Outcomes whānau
• Bring your ability to solve problems and deliver high-quality advice to customers

The TEC, Te Amorangi Mātauranga Matua, is a small Crown agency with a big job to do, ensuring all New Zealanders can gain the skills and the knowledge they need to build a great life and ensure New Zealand thrives.

If you're looking for your “why,” then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training. We invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders.

We're looking a Relationship Advisor to join us on a fixed term or secondment basis through to 30 June 2027, in our Customer Contact Team. Your role is to provide accurate, timely advice and support to TEC customers, helping them navigate our products and services and resolve complex queries with confidence.

He angitūtanga: About the Role

• Working in the TEC Customer Contact Team
• Managing enquiries from customers via multi channels to ensure they are resolved accurately and professionally
• Using appropriate TEC systems to manage internal and external communications
• Building business relationships with customers by providing prompt and thorough advice
• Collaborating across TEC teams to build your capability
• Identifying trends, issues, and opportunities to improve customer experience and inform wider TEC decision-making
• Committing to delivery of excellent customer-focused service

He kōrero mōu: What we are looking for

• Experience delivering high-quality customer service or advisory support
• Strong communication skills, with the ability to explain complex information clearly and accurately
• Proven ability to analyse problems, use judgement and find effective solutions
• Experience working in busy, ambiguous environments with competing priorities
• Strong attention to detail and ability to maintain accuracy under pressure
• A collaborative mindset, with the ability to build trusted relationships with customers and colleagues

Ngā āhuatanga kei a mātou: What's in it for you?

• Pōneke CBD location
• Three additional (TEC Days) leave days
• The opportunity to enhance your capability, skills, and experience.
• A range of benefits including flexible/hybrid working. (As this is a Wellington‑based role, applicants need to be able to attend the office for three days per week. Unfortunately, we're unable to progress applications from candidates who cannot meet this requirement).
• Recruitment remuneration range $87K to 102k. (Appointment in range is dependent on our assessment of the skills and experience you bring to the role.)

Me pēhea te tuku tono: How to Apply 

To view the role description and/or apply for this role, please click Apply for This Job, or visit the TEC Careers Portal. We request both a tailored cover letter and CV.

The closing date for this role is, Friday 17 July 2026. For more information or if you have any questions, please contact hr@tec.govt.nz.

Applicants must have NZ citizenship or permanent residency to be considered for this vacancy. If you hold a permanent residency visa, please provide a copy with your application.

Prior to the Tertiary Education Commission confirming any offer of employment, we will conduct pre-employment checks including criminal conviction history and reference checking as a minimum.